Tips for Customer Services

Good customer service is fundamental to your business. The need for customer service comes prior to, for the duration of and subsequent to the sale. It is intended to boost the fulfilment of the customer so that they feel their needs have been met. The significance of customer service differs from business to business; some companies may have a telephone customer service, an online service or a shop may have a desk so that you can speak to someone face to face service.

1. Be Knowledgeable about your products

You must take time to know about the products you are selling or products that have been sold. Don’t let the customers have unanswered questions, it would be better to state that you would find out from one of your colleagues or the manager than saying just I don’t know.

2. What does you customer need?

Try looking for ways to please the customer more than the standard expectations, this will surprise them. It will help them know that your bothered and they will feel good about the service you provide.

3. Don’t guarantee that you can if you can’t

Being reliable is very important to good customer service. If you tell the customer that an item will be delivered on a particular date, then make certain that it is delivered on that date. As a customer, it is quite annoying to be let down and then have to phone the supplier to find out where their product is.

4. Listen to your customers

There’s nothing worse than explaining your query to the customer service agent who are not paying attention to what you are saying, making you repeat yourself or when you are pass on to several departments having to repeat yourself every time. Allow the customer to talk and listen carefully to what they are saying and try to respond to their requests.

5. Tone of voice and body language

Your tone of voice can play a big part of the customer service when speaking to a customer over the phone. Some people can tell if we are in a bad mood, upset or just generally happy and will not be interested in buying your products. The communication that we transmit to customers face to face is done through body language. Positive body language such as eye contact and a smile on your face gives the customer a sense that you are listening and want to help. You give the customer an impression of the company that you work for so make it a good one.

6. Answer the phone

If you are employing staff, make sure that someone is picking up the phone. You don’t want to lose customers and this is not a good first impression. If you can’t employ someone then at least ensure there is a call forwarding service or an answering machine.

7. Dealing with customer complaints

Complaints are the last thing you want to hear and you can’t please everyone all of the time. Try dealing with the complaint the best you can by offering a discount or exchanging with an alternative product, if this doesn’t help, consult with your manager. Having a positive manner and taking an interest in your customer may entice them to want to return to your company knowing that if something was to go wrong at least it would be dealt with correctly. The customer is always right!

8. Get your Staff Trained

If you are hiring staff within your business, ensure that they are trained in customer service skills. It is good to give your staff the power to make important decisions on your behalf ad at their discretion.

9. Throw in something extra

Going that extra mile for your customer will help them decide whether they will come back or not. Giving them a voucher for a discount off their next purchase, or recommend their friends for a freebie, people love to get a good bargain. It doesn’t have to be a large gesture to be successful.

Finally

Applying the above over and over again will help your business to become known for its good customer service. If you don’t take care of your customers appropriately, then your opposition will.

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