CARE SKILLS – PERSON CENTRED CARE AND ASSESSMENTS
The working environment offers a variety of challenges to individuals and teams as a whole. The course aims to enhance awareness and knowledge of the diverse needs of service users in order that these are recognised in all aspects of service delivery and in the work place. Participants need to recognise that their skills, knowledge and attitudes to service users have a significant effect on the quality of care provided.
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COMMON INDUCTION STANDARDS
FOR NEW CARE WORKERS
(3 Days)
The Common Induction Standards are designed for people entering social care work and those changing roles or employers within Adult Social Care. They set out the areas of knowledge that care workers need to know before they can work unsupervised. All new starters on the frontline care sector, in particular those who have not worked in the care field before.
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CUSTOMER CARE TRAINING
Without service users/customers the organisation would not exist. Providing them with a quality service and responding to changing needs are vital elements of any employee’s role. Creating and maintaining good relationships with service users is a skilled and sometimes difficult process. The course is designed to develop skills, knowledge and attitudes needed to deliver and maintain high quality customer care to users.
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END OF LIFE CARE TRAINING PROGRAMME
This course is designed to promote an increased knowledge and understanding of end of life care and its related issues, and to promote confidence in those who deliver care.
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EQUALITY AND DIVERSITY IN CARE
The course is aimed at participants who wish to broaden their understanding of equality and diversity issues and become more effective at work. The emphasis will be on staff having a firm grasp of equality and diversity as a practice and process, their component parts and being integral to service delivery.
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INTERVIEWEE SKILLS
The aim of the course is to provide participants with a set of working guidelines, so that they can effectively prepare for an interview and present a positive image. The course provides the opportunity for participants to develop the skills necessary for self presentation at the various stages of the interview process.
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JOB APPLICATION SKILLS
Applying for a job can be a mind field as well as a frightening experience. The job market
continues to be competitive. The overall aim of the workshop is to provide guidelines to
participants on applying for jobs, completing the job application form and supporting statement.
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RECRUITMENT AND SELECTION SKILLS
FOR CARE MANAGERS
This one day workshop is designed for people who are or who will be involved in the recruitment and selection procedure. It will provide you with the tools and techniques to ensure you make the right choices in recruiting and selecting staff, confidence in your recruitment procedures and to make the whole process cost effective for the organisation.
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REPORT WRITING AND CARE PLANNING SKILLS TRAINING
The course is for people with little or no formal training or experience in report writing who want to master the basics and increase their confidence. It also provides an ideal opportunity for participants to improve their current report writing skills and re-assess their current abilities and develop new skills. The course aims to provide a practical guide to participants on the essential skills that are needed to write effective reports.
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SUPERVISORY SKILLS FOR CARE MANAGERS
The programme is open to practising and potential supervisors. It enables participants to share a common understanding of what supervision is all about and to explore the range of competences, skills and behaviours that a supervisor should have. It will examine the supervisory process and explore the practical aspects of supervision. The programme aims to develop the skills needed to offer competent supervision to other staff.
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TEAM AWAY DAY FOR CARE STAFF
The Away Day offers a structure for the team to look closely at itself; examine, explore and discuss a number of crucial issues relating to the team. These include its role and function, the services it provides and how it provides these services, but most importantly how the team members communicate, interact and work professionally with each other and its future operations.
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PERSON CENTRED CARE SKILLS
The overall aim of the programme is for participants to get to know their working environment,
their role and function within the team/organisation/agency. The programme is aimed at participants
gaining a more in-depth insight of the internal working systems of the unit and examining how this
works in practice.
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REPORT WRITING SKILLS FOR MANAGERS
The course is for people with little or no formal training or experience in report writing who want to master the basics and increase their confidence. It also provides an ideal opportunity for participants to improve their current report writing skills and re-assess their current abilities and develop new skills. The course aims to provide a practical guide to participants on the essential skills that are needed to write effective reports.
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RESPONDING TO REDUNDANCY
(1 Day)
Our redundancy programme can offer adults who have been made redundant within the last six months, or are under notice of redundancy, a range of education and training services to develop skills to help them to retain employment or find new employment. The aim is to equip individuals with the skills to fit emerging job opportunities.
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SAFEGUARDING ADULTS
(1 Day)
For all frontline staff, in Care and Supported services/activities, as well as new starters completing their induction training. Regular updating of knowledge and practice in this area is a CQC requirement
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COMMUNICATING WITH CARE
Communicating is an everyday process. The ability to communicate effectively is an important business and personal skill. However, communicating well requires much skill. As a Care worker, a large part of your work depends on your ability to communicate well with your service users. Communication will only be as successful as the people who are communicating. Communication is broadly divided into verbal and non verbal forms and effective communication relies on your ability to choose the form most suitable for the situation. The aim of this course is to develop and practice the skills required to communicate effectively.
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ANTI – DISCRIMINATORY CARE PRACTICE
The course is aimed at participants who wish to broaden their understanding of anti-discriminatory practice and become more effective at work. The emphasis will be on staff having a firm grasp of anti–discrimination as a practice and process, its component parts and being integral to service delivery.
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THE AGEING PROCESS
Current statistical figures indicate that there is an ageing population and that it is rising.
It is estimated that within the coming years, there will be more people of retirement age than working. There are increasing numbers of elderly users requiring care and/or medical treatment. This has implications for service delivery and the provision of care services. The programme will enable participants to share a common understanding of what the ageing process is and to explore the range of issues concerning ageing.
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STRESS MANAGEMENT FOR CARE STAFF
Stress is believed to be one of the major causes of time off work and of staff turnover. Dealing with personal care needs can be fraught with potential hazards and stressful situations. The first step is to recognise and understand the issues surrounding ‘Stress’. The aim of the programme is to provide a basis for this understanding, offering a practical guide to the concept, its symptoms, sources and an overview of how it can be managed.
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COMMUNICATION SKILLS FOR CARE STAFF
The ability to communicate effectively is an important business and personal skill.
Communication will only be as successful as the people who are communicating. Effective communication
is the key to gaining co-operation and understanding from others. The way staff share and receive
information can contribute towards providing sensitive and caring support, effective teamwork and
how the organisation is viewed by others.
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WRITING SKILLS FOR CARE STAFF
The course provides an ideal opportunity and acts as a “starter” for participants who want to improve their writing skills and re-assess their current abilities and develop new skills. The course aims to provide a practical guide to participants on the essential skills that are needed to write effectively. The session should be utilised as a time for the personal development of their written communication skills.
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REPORT WRITING SKILLS
The course is for people with little or no formal training or experience in report writing who want to master the basics and increase their confidence. It also provides an ideal opportunity for participants to improve their current report writing skills and re-assess their current abilities and develop new skills. The course aims to provide a practical guide to participants on the essential skills that are needed to write effective reports.
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SUPERVISEE SKILLS – GETTING THE MOST FROM SUPERVISION
The basic aim of supervision is to ensure that service users receive a good quality service, by ensuring that staff understand their needs and have the skills to respond to them. It is important that staff are supervised on a regular basis and the opportunities provided are valued and given a high priority by all parties. Supervision is about building and developing relationships. The focus of supervision and support is to encourage an attitude of continuous learning from experience, which aims to improve the quality of life for service users.
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DOUBLE HANDED SKILLS
This course provides an ideal opportunity for participants to examine their ‘Double Handed’ working skills/practice/experience to ensure that the client receives the highest level of quality care services. The aim of the course is to highlight and reinforce the skills and techniques needed for effective partnership working in the care environment.
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PERSONAL CARE
The overall aim of the programme is for participants to get to know their working environment, their role and function within the team/organisation. The programme is aimed at participants gaining a more in-depth insight of the internal working systems of the team and examining how this works in practice.
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