SUPERVISORY SKILLS FOR CARE MANAGERS

AIMS:

Organisations generally have a firm commitment to individual staff member support and development. This is achieved, in part through staff supervision. Supervisors are seen as acting as the link persons between management and staff. The role of the supervisor is to get the job done through the staff they manage. Understanding the skills, abilities, values, behaviours, aspirations, needs and motivation of staff, their roles and the nature of the jobs they do, is fundamental to supervision. The supervisory role and process is based on relationships and as an aspect of managing people, is a skill that does not necessarily come naturally.

Communication lies at the heart of all human relationships and interaction. The essence of good management is communication with staff. This two day course will explore the supervisor’s communication, influential and interpersonal styles and skills and how they engage, interact and provide feedback to staff that they supervise. The course will examine how supervisors deal with conflict situations and managing difficult staff.

The programme is open to practising and potential supervisors. It enables participants to share a common understanding of what supervision is all about and to explore the range of competences, skills and behaviours that a supervisor should have. It will examine the supervisory process and explore the practical aspects of supervision. The programme aims to develop the skills needed to offer competent supervision to other staff.

OBJECTIVES:

By the end of the course, the participants would have:

Developed their knowledge and understanding of the role and purpose of supervision in the organisation
Examined and discussed the psychology of human interaction and the importance of communication
Identified, examined and discussed the day to day aspects of being a supervisor and the key supervisory skills, competencies and techniques needed for supervision to be effective
Identified, examined and discussed communication, influential and interpersonal styles and skills that are essential to the supervisory management role
Explored and discussed Transactional Analysis and how that can help supervisors understand staff, their behaviours and attitudes
Developed their knowledge and understanding in terms of recognising peoples’ different communication styles and behaviours from their own
Examined and discussed people and performance management skills and competencies
Examined and discussed the power dynamics within the supervisory relationship
Examined and discussed feedback skills and techniques of supervisors
Examined and discussed conflict resolution skills, strategies and techniques for managing difficult situations and people
Examined and discussed practical problems and solutions to supervisory dilemmas
Identified key areas and action points for their personal development in terms of their supervisory practice

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Client Testimonial

"Excellent course – everything covered will benefit me in the future"

Shirley Ming, London Borough of Lewisham