ASSERTIVENESS (1 day)

I KNOW WHO I AM

In every area of business (and personal) life you’re going to have to make requests, deflect anger, deal with conflict or simply say ‘no’ convincingly. Few people find this easy. But there are specific techniques that can be learned to help you act effectively.

Assertiveness is not aggression: it’s the quality that allows you to have the courage of your convictions but not at the expense of others. You don’t have to let yourself be sidelined and frustrated. Spend one day learning how to stand your ground, stake your claim and gain what’s owed to you, in all types of situations, in a constructive way.

Outline of the Day

The communication process
What is assertiveness?
Understanding yourself
Understanding other people
Assertiveness techniques
Handling difficult situations

Benefits of the Day

How to deal with aggressive, insulting or manipulative behaviour
Ways of saying ‘no’ without feeling guilty or causing offence
How to take charge of the boundaries of each personal relationship
How to say ‘yes’ without being taken for granted
How to stand up for yourself without being aggressive
How to stay inwardly calm while asserting your position successfully
How to get things moving forward when colleagues dig their heals in
How to use key words and body language to convince and persuade even the most awkward of colleagues
Techniques for other non-verbal signals to gain maximum effect
How to deal confidently with criticism and how not to feel nervous when challenged
How to communicate effectively and dynamically even when under the greatest of pressure
How to negotiate and create ‘win/win’ situations
How to recognise and develop your own personality strengths to greatest professional advantage

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Client Testimonial

"Excellent course – everything covered will benefit me in the future"

Shirley Ming, London Borough of Lewisham