COUNSELLING SKILLS FOR MANAGERS

Many managers find it difficult to deal with individual employee problems, especially when the situation is emotionally charged. While handling facts and figures causes little discomfort, contending with emotions often leads into unfamiliar territory and awkwardness.

This workshop draws upon many of the theoretical models and practical skills to be found in the world of therapeutic counselling. And it shows how they can be applied in the business world. This programme does not promise to send you away a fully-fledged counsellor. It will, however, enable you to have a greater awareness of the situations where the use of counselling skills is appropriate and an improved ability to put those skills into practice. This day would be most beneficial to line managers, HR professionals and individuals wishing to improve interpersonal skills.

Outline of the Day

Workplace counselling – what it is and what it is not
When to use counselling skills
The skills of counselling:

developing empathy
listening and giving attention
non-verbal communication
listening to thoughts and feelings
summarising effectively

Using questions effectively: different types of questions and their effect on dialogue
Understand your boundaries and limits as a manager

Benefits of the Day

Improved employee relations
Increased morale and motivation
Improved team performance

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Attend a £350 Workshop for just £50 including lunch!

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Client Testimonial

"Excellent course – everything covered will benefit me in the future"

Shirley Ming, London Borough of Lewisham