FACILITATION SKILLS

Developing High-Powered Facilitation

The era of the all-powerful manager has passed. We now work in a more co-operative, empowered business environment in which the manager must involve and draw on the expertise of work groups and project teams. As a result, the manager must act as a facilitator for much of the time.

You will be introduced to an exceptional facilitator. Together with a range of creative thinking techniques, it prepares you for the complexities of facilitation and gives you a toolkit to tackle any unfamiliar or uncertain situations.

This workshop will benefit anyone who needs to act in a facilitative way, either as a manager, in a customer facing role or those whose role is changing to that of a ‘facilitator’.

Outline of the Day

Recognising uncertainty
Understanding the role and responsibilities of the facilitator
Examining the nature of facilitation
The key skills of an effective facilitator
Stages of group maturity – from functional to process-aware
Practising creative thinking and process techniques

Benefits of Attending

Learn the concepts of effective facilitation
Assess a group’s capabilities and ‘personality mix’
Set an effective contract with the group
Understand effective intervention
Understand why groups fail to deliver
Discover the ingredients and principles for achieving success

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Client Testimonial

"Excellent course – everything covered will benefit me in the future"

Shirley Ming, London Borough of Lewisham