INTERPERSONAL SKILLS (2 days)

Why you should attend this seminar

This intensive two-day seminar has been designed to improve your interpersonal skills and develop better relationships within your team and with other people.

Outline of the Day

• Understand your own motivational drivers and those of your colleagues
• Build relationships that are both powerful and productive
• Develop successful persuading and influencing techniques
• Understand and manage conflict and difficult situations
• Manage expectations and understand the needs of people
• Establish interdependence – building rapport and trust within your team
• Improve communication techniques and effective listening skills

Benefits of the Day

• Understanding yourself
• Understanding others
• Interdependence; working together effectively
• Building rapport and trust – 10 points to help you create a good first impression and establish rapport
• Managing difficult situations
• Communication; the verbal and non-verbal listening skills – Techniques for effective listening and how listening can operate on several levels:
• Building skills
• Body language
• Action planning – You will leave the seminar with a clear understanding of the key points you have learned. You will also have a plan of the actions that you can take that will build your interpersonal relationships and help you to achieve results

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Are you interested in our courses? Would you like to register or make an enquiry? Send us your details and requirements by completing our enquiry form.

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Client Testimonial

"Excellent course – everything covered will benefit me in the future"

Shirley Ming, London Borough of Lewisham

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