Today: Tuesday 2 March 2010

NEGOTIATION SKILLS (1 day)

Why you should attend this seminar

We are all under pressure to achieve more with less. Managing change and working with colleagues is more and more about persuading and influencing than demanding and ordering. This seminar describes a range of successful negotiating skills and explains how you can use them to achieve your key objectives and be more successful in your day to day dealings with colleagues, customers, suppliers, staff and in managing your boss.

Outline of the Day

  • Behaviours of effective negotiators
  • Planning your negotiation
  • Techniques for persuasion
  • Different negotiation styles
  • Tips, tricks and traps
  • A negotiation skills audit

Benefits of the Day

  • Anyone who has to deal with the problems of getting other people to agree to their proposals or to make changes to, or improvements in their behaviours or results
  • Buyers and sales people in commercial teams
  • HR managers dealing with complex staff issues
  • Commercial managers
  • Department heads in IT, Facilities, Finance etc who must negotiate SLA’s with other departments
  • Change managers
  • Project managers responsible for delivering major projects

Key benefits:

  • Have the knowledge and tools necessary to be able to conduct any negotiation confidently – collaborative or competitive
  • Understand how to make the most effective use of time available for negotiation preparation
  • Appreciate the benefits of a wide range of persuasion techniques
  • Be aware of the most commonly used tricks, traps and ploys used in negotiation and, more importantly, how to deal with them
  • Know the factors which make the difference between effective and average negotiators

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Client Testimonial

"Excellent course – everything covered will benefit me in the future"

Shirley Ming, London Borough of Lewisham

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