PERFORMANCE MANAGEMENT

IDENTIFYING KEY PERFORMANCE INDICATORS (KPI’s)

Much is written these days about the need for companies to develop and articulate a vision and the values that underpin it. So far so good, but how do you know whether you are heading towards it or not and at what rate? As organisations are forced to continually change to meet volatile market conditions, it is essential that middle managers can measure progress against the strategy, to ensure their operations are effective and they are on track to achieve their vision.

Key Performance Indicators are an essential tool in achieving this goal. KPIs are not generic measurements but unique to each organisation. They are different from the usual process control measures. Correctly used they help create a proactive organisation that will march successfully forward, rather than an organisation looking backwards at unsatisfactory performance.

Outline of the Day

What is a KPI and what differentiates it from other measures?
Why strategic, tactical and operational measures are different
How to measure progress towards the vision
The power of a strong set of tactical measures
Avoiding proliferation and measures that don’t help
Linking KPIs into the overall management system

Benefits of the Day

Gain an understanding of KPIs and their application
Generate your own KPIs relevant to your business
Differentiate between KPIs and process control measures
Understand the link between KPIs and successful strategy implementation

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