PERSONAL EFFECTIVENESS

It’s Not What You Say, It’s the Way That You Say It that counts!

Often, we fail to achieve our objectives, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. Behaviourists have known of this phenomenon for decades but its implications in the business world have rarely been dealt with in a practical, problem-solving manner.

We explain the significance and relevance of different interpersonal skills, assertiveness and communication. The focus is on knowing not just what to say but how to say it. You will gain a proven set of tools to enhance your personal effectiveness as a manager.

This workshop is suitable for all those who interact with others in their professional lives and who want to increase their effectiveness in those situations.

Outline of the Day

Communication techniques which work at all levels
Identifying and using appropriate behaviour
Identifying and using assertive behaviour
Exploring the barriers to greater assertiveness
Selecting the right behavioural skills to achieve your objectives
The importance of verbal communication
Understanding the effect of your behaviour on others

Benefits of Attending

Develop an effective personal communication style
Learn how to tailor your behaviour to others
Gain insight into effective communication
Enhance your communication skills
Become more assertive
Achieve your objectives through better communication

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SPECIAL INRODUCTORY OFFER!
Attend a £350 Workshop for just £50 including lunch!

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Client Testimonial

"Excellent course – everything covered will benefit me in the future"

Shirley Ming, London Borough of Lewisham