SUPERVISORY MANAGEMENT (2 days)
AIMS:
Supervisors are seen as acting as the link persons between senior management and staff. The role of the supervisor/manager is to get the job done through the staff they manage. However, how does this work in practice? Understanding the skills, abilities, values, behaviours, aspirations, needs and motivation of staff, their roles and the nature of the jobs they do, is fundamental to supervisory management. The supervisory role and process is based on relationships and as an aspect of managing people, is a skill that does not necessarily come naturally.
Communication lies at the heart of all human relationships and interaction. The essence of effective management is communication with staff. The course will explore the supervisor/manager’s communication, influential and interpersonal styles and skills and how they engage, interact and provide feedback to staff that they supervise. The course will examine how supervisors deal with conflict situations and managing difficult staff.
The programme is open to practising and potential managers. It enables participants to share a common understanding of what supervisory management is all about and to explore the range of competences, skills and behaviours that a supervisor should have. It will examine the supervisory process and explore the practical aspects of supervision. The programme aims to develop the skills needed to offer competent supervision to other staff.
OBJECTIVES:
By the end of the course, the participants would have:
- Developed their knowledge and understanding of the role and purpose of management and supervision in the organisation
- Examined and discussed the psychology of human interaction and the importance of communication
- Identified, examined and discussed the day to day aspects of being a supervisor and the key supervisory skills, competencies and techniques needed for supervisory management to be effective
- Identified, examined and discussed communication, influential and interpersonal styles and skills that are essential to the supervisory management role
- Explored and discussed Transactional Analysis and how it can help supervisors understand themselves, their staff, behaviours and attitudes
- Developed their knowledge and understanding in terms of recognising peoples’ different communication styles and behaviours from their own
- Examined and discussed the difference between the Appraisal process and supervision
- Examined and discussed conflict resolution skills, strategies and techniques for managing difficult situations and people
- Identified key areas and action points for their personal development in terms of their supervisory management practice