PRESENTATION SKILLS
The day focuses on the core elements of effective persuasion and influence in large and small group settings. Being able to present to others not only secures agreement for your ideas now, it is also crucial to developing your career and it contributes to your reputation as an effective manager.
{ Full Course Details }
FACILITATION SKILLS
This workshop will benefit anyone who needs to act in a facilitative way, either as a manager, in a customer facing role or those whose role is changing to that of a ‘facilitator’.
{ Full Course Details }
MANAGING PEOPLE
This workshop is suitable for managers at all levels, who have responsibility for managing others, either as a line manager or indirectly.
{ Full Course Details }
CHANGE MANAGEMENT
Today’s business leaders have to embark on a journey of constant fast-paced change, which can cause organisational stress and limit positive business outcomes. You’ve got a strategy for change, but how do you, as a senior manager, push it through quickly? And what tools do you need to help do this?
{ Full Course Details }
PERFORMANCE MANAGEMENT
Much is written these days about the need for companies to develop and articulate a vision and the values that underpin it. So far so good, but how do you know whether you are heading towards it or not and at what rate? As organisations are forced to continually change to meet volatile market conditions, it is essential that middle managers can measure progress against the strategy, to ensure their operations are effective and they are on track to achieve their vision.
{ Full Course Details }
COUNSELLING SKILLS FOR MANAGERS
This workshop draws upon many of the theoretical models and practical skills to be found in the world of therapeutic counselling. And it shows how they can be applied in the business world. This programme does not promise to send you away a fully-fledged counsellor. It will, however, enable you to have a greater awareness of the situations where the use of counselling skills is appropriate and an improved ability to put those skills into practice. This day would be most beneficial to line managers, HR professionals and individuals wishing to improve interpersonal skills.
{ Full Course Details }
MANAGING COMPLAINTS
The service your company provides to its customers is often perceived as the key factor that sets you apart from competitors. While 100% customer satisfaction is a commendable goal, in the ‘real world’ it is unrealistic. Problems will always arise and processes are required to catch customer dissatisfaction and put problems right as effectively as possible. Those organisations prepared to invest in effective complaint handling receive a positive return on investment in terms of fully understanding customers’ needs, increased customer loyalty and positive word of mouth advertising.
{ Full Course Details }
PLANNING SKILLS
This workshop is designed for those who have to take a strategic view of their organisation and are seeking to give the organisation a new perspective, which will guide its direction.
{ Full Course Details }
|
PERSONAL EFFECTIVENESS
This workshop is suitable for all those who interact with others in their professional lives and who want to increase their effectiveness in those situations.
{ Full Course Details }
PROJECT MANAGEMENT
Successful project management has two key requirements. First there must be a good evaluation of the situation within which the project must be executed – including an understanding of opportunities and risks. Second, a robust plan must be developed in sufficient detail to direct the approach and to allow early identification of problems and issues which may arise. Contingency plans may also be developed to contain significant risks to success.
{ Full Course Details }
COACHING SKILLS
During this day we aim to take the mystery out of coaching. Participants will learn when it is appropriate to coach, how to go about it and how to identify employees in need of coaching. This is a practical and highly participative day, taking delegates through the process of setting up a coaching relationship, through to reviewing and giving feedback on performance.
{ Full Course Details }
ASSERTIVENESS (1 day)
In every area of business (and personal) life you’re going to have to make requests, deflect anger, deal with conflict or simply say ‘no’ convincingly. Few people find this easy. But there are specific techniques that can be learned to help you act effectively.
{ Full Course Details }
EFFECTIVE WRITING SKILLS FOR BUSINESS (1 day)
This one-day seminar will enable you to portray yourself as professional, friendly, considerate and capable in every business communication you write. Letters to customers, memos to staff, communications to suppliers, reports to the board – even sales and marketing material. If you can’t be there in person, let your words on paper build goodwill for you – whether you are writing as an individual or on behalf of your organisation. Even if writing has been a difficult area for you in the past, you will learn how to turn the process into an easy and enjoyable experience. Using a simple technique, you can create fluent, powerful text faster than you ever thought possible. And your words will be interesting and persuasive, memorable and motivating.
{ Full Course Details }
INTERPERSONAL SKILLS (2 days)
This intensive two-day seminar has been designed to improve your interpersonal skills and develop better relationships within your team and with other people.
{ Full Course Details }
NEGOTIATION SKILLS (1 day)
We are all under pressure to achieve more with less. Managing change and working with colleagues is more and more about persuading and influencing than demanding and ordering. This seminar describes a range of successful negotiating skills and explains how you can use them to achieve your key objectives and be more successful in your day to day dealings with colleagues, customers, suppliers, staff and in managing your boss.
{ Full Course Details }
PERSUASION AND INFLUENCING SKILLS (2 days)
This intensive two-day seminar will teach you the principles of persuasion and influence: how to create empathy with work colleagues; how to reduce conflict; how to persuade people to your point of view and improve all your working relationships. A fabulous, thought-provoking two days that will help both sales and non-sales people understand how persuasion and influence works.
{ Full Course Details }
EMOTIONAL INTELLIGENCE (1 day)
Emotional intelligence is the foundation for the emotional competences that are the key differentiators in personal achievement. As a concept, it explains the importance of emotion in the inter-actions between self-awareness, self-management, social awareness and relationship management. As a management tool, it means that if you can recognise, analyse and manage emotion – in yourself and in others – then you have the basis for the inter-personal skills that are the key to success in almost any kind of job in today’s complex, networked world.
{ Full Course Details }
|