Assertiveness Skills - Personal Effectiveness and Impact

Aims:

Being assertive is a powerful communication technique aimed at influencing others and managing one’s behaviour.

Communication lies at the heart of all human relationships and interaction. The essence of best personal and professional development and practice is communicating and relating with others. The course will explore the individual’s communication, influential and interpersonal styles and skills and how they engage, interact and provide feedback to managers, colleagues and service users/customers.

We all have to deal with other people as part of our job as well as face difficult situations involving service users and colleagues at times and we may feel uncomfortable, angry, anxious or frustrated to the detriment of working relationships.

The course is designed to give practical help and advice to staff who need to develop greater ‘assertiveness’ in the workplace and in their private life. The programme provides the opportunity to analyze some of the difficult situations encountered at work and to explore ways of dealing with them effectively.

The course identifies the behaviours associated with aggressiveness, passiveness and assertiveness and examines the strategies and techniques for dealing with them. It can be difficult to find the balance between an aggressive and passive response to situations in which we feel powerless. In learning the skills of assertion for ourselves, we can work more effectively with managers, team members, service users and others.

Questionnaires, individual and group exercises will be used to develop the practical skills.

Outcomes:

• Identified, examined and discussed their strengths and developmental areas in the field of personal effectiveness, impact and assertiveness
  
• Examined and discussed ‘Assertiveness’ and how assertive techniques work in practice
  
• Examined and discussed how individuals communicate and relate with each other and the impact of their communication on others
  
• Examined and discussed communicating effectively in a range of different styles and situations.
  
• Recognised and identified behaviours associated with aggressiveness, passiveness and assertiveness in themselves and others
  
• Examined and discussed strategies and techniques for dealing with such behaviours
  
• Examined their own style of behaviour and identified key areas for improving their assertive behaviour at work and in their personal development
  
• Examined and discussed presenting an idea or opinion assertively using the PROVE model
  
• Identified and discussed issues regarding conflict and feedback/constructive criticism at work and how to deal with them assertively 
  

More Information

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